Thank you for choosing us, we’re glad you’re here!
Apex Conex is a proud business built on trust, hard work, and straightforward service. We’ve earned our reputation by being reliable, honest, and easy to work with – and we plan to keep it that way.
Our goal is simple: to provide top-quality shipping containers backed by service that’s just as solid. Whether you’re buying your first container or your tenth, we’re here to make your experience clear, fair, and hassle-free from start to finish.
Before you get started, please take a moment to review our Terms and Conditions. We’ve kept them as simple and transparent as possible so you’ll know exactly what to expect when doing business with us.
If you ever have a question, don’t hesitate to reach out. Our team is always happy to help.
Thanks again for choosing Apex Conex. We’re honored to earn your trust and look forward to serving you.
Because all containers come from active shipping fleets, Apex Conex can’t guarantee any specific color.
At Apex Conex, we offer two main types of shipping containers – Used Containers and One Trip Containers. The container type and details for your purchase will always be listed clearly on your invoice.
One Trip containers have made a single ocean voyage before being placed into depot storage. They may show minor scuffs or handling marks but are virtually like new, offering the best combination of quality, appearance, and longevity. These are our top-tier containers for customers seeking a clean, modern look with minimal cosmetic wear.
Our used containers have seen active service and may show normal signs of wear, including surface rust, dents, dings, and occasional patches. Each one is structurally sound, wind and watertight, and ready for reliable storage or conversion projects. To help extend its lifespan and keep it looking great, we recommend pressure washing and applying a fresh coat of paint after delivery.
By purchasing from Apex Conex, the buyer acknowledges that all containers – including One Trip units – are used equipment and may display normal cosmetic imperfections such as dents, surface rust, or scratches.
Buyers expressly waive and release Apex Conex from any and all warranties, whether express or implied, including (but not limited to) warranties of condition, design, merchantability, or fitness for a particular purpose. Apex Conex is not responsible for any losses or damages – direct, indirect, incidental, or consequential – related to the use or condition of the container.
If a container appears to differ significantly from the described condition, please contact your logistics coordinator immediately – during the unloading process and while the driver is still present – so that we can review and address any issues right away.
Once delivery is accepted, the buyer confirms their understanding and acceptance of the container’s condition as delivered.
All sales are final – no refunds or exchanges will be issued after delivery has been completed.
We understand that sometimes you need your container fast, and Apex Conex is here to make it happen.
If you’ve spoken to one of our logistics experts, requested a Rush Order, providing Rush Delivery is available and paid the $500 rush fee (as shown on your invoice), your container delivery is guaranteed within 5 business days after payment has been received and the Delivery Survey completed.
For customers choosing to pick up their container, the same rush fee applies. Once payment is received and reflected on your invoice, your release documentation will be ready within 3 business days.
We’ll always do our best to honor your schedule and keep communication clear every step of the way, because at Apex Conex, your time matters as much as your trust.
We understand that plans can change, and we’re happy to hold your container for a short time if you need a little extra flexibility.
Customers may delay delivery or pick-up for up to 35 days from the date of their first payment or payment-on-delivery agreement.
If the container is not accepted (we cannot process until the Delivery Survey is completed) or picked up within 35 days, the order will be automatically canceled. A $300 per container holding fee will apply, and any remaining balance will be refunded.
If you decide to move forward after that time, the container will need to be re-purchased at current market pricing.
If your order has been on hold for more than 14 days, please notify us at least 10 business days in advance of your desired delivery date so we can coordinate scheduling and ensure timely service.
If your order has been on hold for more than 14 days, please notify us at least 5 business days before your intended pick-up date to allow us time to prepare your release and confirm availability.
At Apex Conex, we’ll always do our best to work with your schedule. Clear communication helps us keep things running smoothly for everyone.
At Apex Conex, we’re here for you, every step of the way. Whether you’re a first time buyer or a long time customer, we’re proud to offer ongoing support and service to all our valued customers.
We’re always here to help, because when you choose Apex Conex, you choose quality, reliability, and real customer care.
We kindly ask that all customers thoroughly inspect their container at the time of delivery. This step is important to ensure that any concerns are addressed immediately.
Once the Proof of Delivery form is signed, confirming that the container has been received in good condition, Apex Conex cannot be held responsible for any damages not reported at that time. However, if any damage was unintentionally overlooked during delivery, we are still committed to supporting you in line with our warranty policy.
At Apex Conex, we stand by the quality of our containers and are here to help ensure your experience is a positive one. If you have any questions or concerns, don’t hesitate to reach out, we’re happy to assist.
If you experience a warranty-related issue, please report by email to: info@ApexConex.co
To help us assess the issue accurately, include the following in your message:
Apex Conex disclaims all other representations and warranties, express or implied, except as specifically outlined below.
1. Lifetime Leak Warranty
We stand by the quality of our containers, and that includes protection against leaks for life. If your container ever develops a leak, we’ve got you covered. Our leak warranty includes:
In the event of leaks caused by rust on your shipping container, we will provide an industry approved non-rusting repair patch for you to apply directly to the affected area. Easy to follow instructions will be provided on how to apply the patch. Our industry-approved patch is made from high-performance, fiberglass-reinforced polyester fabric, designed to bond to almost any surface (excluding polypropylene). It is durable and flexible, easy to apply, dries solid, and cures fast. Once cured it can be drilled, sanded, and painted within an hour. It is resistant to common chemicals, solvents, and oils.
If the container is modified after delivery or moved from the original location the warranty will be void.
If you ever have questions or need to use your leak warranty, don’t hesitate to contact us. We’re here to help, we’re committed to standing behind our containers, and we’ll ensure your container stays watertight and worry-free.
2. 10 Year Frame Warranty
We take pride in the durability and strength of our containers. That’s why we offer a 10 year warranty on the structural frame when the container is used for standard storage purposes at the original delivery site. If your container experiences any frame related issues under normal use, we’ll make it right. Our frame warranty includes:
Structural frame damage due to regular, stationary storage use. The frame warranty does not include doors, seals, flooring, gaskets, rust, odors, or cosmetic appearance. If the container is modified after delivery or moved from the original location the warranty will be void.
The transport, relocation or movement of the delivered container(s) from the original delivery site will void the leak and frame warranty warranties stated above. Relocating or modifying the container will void both the frame and leak warranties.
If you have questions about what’s covered or how to keep your warranty intact, we’re happy to help!
3. Warranty for Pick Up Orders
If you pick up your container, you must activate your warranty. To activate, please email: info@ApexConex.co within 10 days of pickup. To activate the warranty, you must include pictures of the container at the location and surrounding area where the container is currently placed. Include five pictures of the container – the left side, the right side, the back, the front with the doors closed (clearly displaying the container number), and the inside with the doors open. The email must also include a picture of the Outgate Document, that the depot gives you upon checking out. Please note: If we don’t receive your email within the 10 day window, your warranty will not be activated, and therefore void.
We’re here to ensure you’re fully protected. Just reach out if you have any questions!
Once your order is placed, you can expect delivery within 10 business days. Our Logistics Team will reach out via email beforehand to coordinate all delivery details with you. Please allow for up to 5 business days after your order is received for us to schedule your delivery date. Deliveries are made Monday through Friday. We do not deliver on weekends.
Apex Conex is not responsible for any damage to the customer’s property caused by the delivery driver, including but not limited to damage to ground, lawns, fences, mailboxes, wires, or pipes. It is the buyer’s responsibility to ensure that the delivery path is clear of obstacles such as mud, holes, power cables, trees, water drainage and other barriers.
A clear, straight path of at least 120 feet, a width of 12 feet, and a height clearance of 16 feet are required for delivery. Trucks require enough space from the street to the delivery site to safely unload containers sized 20 feet or 40 feet. All trailers are approximately 40 feet long, and trucks are 20 feet long or more. If the truck cannot access the property due to inclement weather, narrow streets, poor weather conditions (mud, snow), steep hills, low bridges, or other obstacles – the buyer must contact us 48 hours in advance to reschedule delivery. If delivery is not possible, it is the buyer’s fault and will be considered a failed delivery and the buyer will be responsible for paying all of the delivery fees for both the delivery and the return delivery fee. This includes any obstacles such as trees, mail boxes, fences, electrical poles, etc.
If any information submitted on the Delivery Survey is found to be incorrect, resulting in an inability for complete the delivery as anticipated, the buyer will responsible for a failed delivery and the following charges will be assessed: the initial delivery fee, the return delivery fee, a $400 restock fee and any additional incidental costs.
If a container is rejected upon delivery due to cosmetic reasons (including visible surface rust, dings, patches, or dents), two delivery fees, a $400 restock fee, plus any additional incidental costs will be charged. Cancelled orders on the day of delivery will incur two delivery fees and a $400 restock fee, plus any additional incidental costs will be charged.
In cases where delivery cannot be completed due to the above issues, the buyer is responsible for the following fees: 1. The original delivery fee paid to bring the container to the property 2. A return delivery fee to take the container back to the depot 3. Any additional third-party costs such as wrecker or tow truck fees, if applicable 4. $400 restock fee
Please inform Apex Conex ahead of time if bad weather or soft, muddy ground is expected so we can reschedule delivery to avoid potential damage and additional charges. If there is insufficient space to deliver and unload the container, the container will be unloaded as close as possible to the desired delivery site. At this point, moving the container becomes the customer’s responsibility. If no alternate unloading location is available, the container will be returned to the depot and the customer will be charged the initial delivery fee, the return delivery fee, a $400 restock fee and any additional incidental costs.
Delivery is limited to Monday through Friday. Deliveries do not occur on weekends. Delivery companies are allowed 30 minutes on the customer’s property for unloading. Any delay beyond 30 minutes will incur a fee of $100 per hour, payable directly to the delivery company or Apex Conex. If the customer refuses to pay delay fees, Apex Conex is authorized to charge the customer’s card or bank account for the amount due.
For Delivery Orders:
Same-Day Cancellations: If your order is canceled on the scheduled delivery day, the delivery fee is non-refundable. A $250 cancellation fee plus a $250 restock fee will apply per container. You will receive a refund for the remainder of the container cost, minus the fees.
Advance Cancellations: If the order is canceled at least 48 (or more) hours before the scheduled delivery date, a $250 cancellation fee per container will apply.
On-Site Delivery Issues: Any damages or extra charges incurred by the delivery truck or trailer due to site-related conditions (e.g. soft ground, narrow roads, blocked access, or the truck getting stuck) are the responsibility of the customer. These costs must be paid directly to Apex Conex. If unpaid, the customer authorizes Apex Conex to charge the card or bank account on file for the additional fees.
For Pick-Up Orders:
If the order is canceled, a $250 cancellation fee per container will be applied.
Apex Conex reserves the right to cancel an order at any time and for any reason. If payment has been made, a refund will be issued. The amount of the refund will be determined based on the circumstances of the cancellation.
Returns are only accepted within 30 days of delivery on a case by case basis and by the discretion of Apex Conex. Returns are only accepted if a container was delivered by Apex Conex. The return policy does not apply to containers that were picked up by or on behalf of the customer. If a return is accepted by Apex Conex, the container may only be returned if it is in the same condition as it was received. If the container is modified or damaged after delivery, the return policy is void. The customer is responsible for the return of the container to the nearest Apex Conex depot which has space available. The customer must coordinate the return location with Apex Conex. The customer is responsible for all return shipping costs and arranging the return to the depot. Apex Conex is not responsible for replacing the container if the customer accepts it upon delivery or pickup. If a customer returns a container, they are responsible for all of the return delivery fees, the original paid delivery fee, and a $500 restock fee. Once the shipping container is returned and inspected, Apex Conex will issue a refund. If you wish to request to return your container, you must contact Apex Conex. Email Apex Conex current photos and a video of the container to ensure it is in the same condition as it was when delivered. If the return is approved Apex Conex will provide the address of the closest depot with space for the return. An in-gate code will be provided to the customer to show the depot worker upon return. The customer will receive a receipt document by the depot worker upon return, and the customer must take a picture of the receipt and email it to Apex Conex within two business days of return. The customer’s refund will be issued within five business days of completion of documentation.
We truly appreciate your trust in us. At Apex Conex, we believe good business starts with honesty, respect, and a handshake you can count on, even when it’s done online.
Our team is here to make your experience as smooth and straightforward as possible, from the moment you place your order to the day your container arrives.
If you ever have questions, need support, or just want to talk through your options, don’t hesitate to reach out. We’re here to help, every step of the way.
Thank you again for choosing Apex Conex. We’re proud to serve you and look forward to helping you build something great.
